civica

Chapter 3 - Monday Morning at Terminal 3

The digital clock on the dashboard of my Lexus read 4:25 AM. The sky outside Boston’s Logan International Airport was an inky, freezing November black, the air sharp and biting at twenty-eight degrees.

Emily was nestled in the passenger seat, wearing an oversized fleece hoodie and listening to music through her headphones, though a nervous smile betrayed her calm exterior. In the backseat, Noah had his nose pressed against the glass, watching the neon lights of Terminal 3 reflect off the icy tarmac.

“Are you sure we’re not going to get in trouble, Mom?” Noah asked, his voice a mix of exhilaration and terror. “Grandpa looks really scary when he gets mad.”

“Noah,” I said, putting the car in park at the short-term garage, “the only people who get in trouble are people who break the rules. I bought eleven tickets with my own money. I changed my mind about eight of them. That is called consumer discretion.”

Emily pulled down her headphones. “I think it’s called poetic justice.”

“That too,” I smiled. “Let’s grab our bags.”

We grabbed our sleek carry-on bags—I had intentionally packed light so we wouldn’t have to deal with baggage claim—and made our way through the skybridge toward the terminal.

From the mezzanine level looking down into the bustling departures hall, I spotted them immediately.

They were impossible to miss. Derek had ordered matching, bright-red custom t-shirts for his entourage. Emblazoned across the front in gold glitter script was the phrase: **“BAKER FAMILY ORLANDO TAKEOVER 2024.”**

Derek stood near the center kiosk, wearing aviator sunglasses indoors at 4:30 in the morning, barking orders at skycaps while drinking an oversized iced latte. His wife, Chloe, was busy adjusting seven massive hard-shell suitcases, while Brayden, their ten-year-old, swung a plastic toy lightsaber into the shins of passing travelers. My mother, Evelyn, sat imperiously on a bench, wrapped in a faux-fur coat, supervising the luggage like a Victorian duchess. My father, Richard, stood leaning against a concrete pillar with his arms folded, checking his watch every thirty seconds with an air of profound annoyance. Uncle Curtis and Aunt Linda were arguing loudly over who forgot the neck pillows.

“Look at them,” Emily murmured, leaning over the mezzanine railing. “They look like a walking billboard for a cult.”

“Stay up here for a minute,” I told the kids, gesturing toward a row of comfortable leather armchairs overlooking the terminal floor. “Watch from here. Let’s see how long Derek’s self-confidence lasts.”

Down on the floor, Derek pulled out a crumpled piece of paper—the initial booking confirmation I had emailed him three weeks ago when I originally purchased the tickets. He marched over to the automated check-in kiosk with the swagger of a man who owned the entire airline.

He jabbed his finger at the screen, selecting “Flight Check-In.” He held up the printed barcode to the scanner.

A red light flashed. A sharp, mechanical beep echoed through the immediate area.

Derek frowned. He wiped the glass scanner with the sleeve of his jacket and tried again.

*Beep. Error.*

He punched in the confirmation code manually: **BK79X2**.

The kiosk screen processed for three seconds before displaying a bold, bright-red banner across the monitor:

**RESERVATION NOT FOUND. PLEASE SEE A GATE AGENT.**

Chloe walked up behind him, balancing two designer totes on her shoulders. “Derek, what’s taking so long? The kids are hungry and the Starbucks line is getting long. Just print the bag tags.”

“The stupid machine is malfunctioning,” Derek muttered, loud enough for nearby travelers to turn their heads. “These budget terminals never maintain their software.”

He stabbed at the screen again, but it returned straight to the home menu.

Derek scoffed, turned on his heel, and waved his arm toward my parents. “Mom! Dad! Bring the bags! We’re going to the priority counter. The automated system is down.”

My mother stood up with a dramatic sigh, adjusting her scarf. “Honestly, Derek, why didn’t your sister just handle this on her phone? She was supposed to be here with the physical boarding passes half an hour ago! Where is Nora? Richard, call Nora!”

My father pulled his phone from his pocket, dialling my number.

Up on the mezzanine, my phone vibrated in my coat pocket. I took it out, looked at the caller ID: **DAD**.

I smoothly slid the red icon across the screen. *Decline.*

Down below, my father stared at his screen in disbelief. “She sent me straight to voicemail!”

“Unbelievable!” Evelyn gasped, clutching her chest. “She’s probably running late because those kids were dragging their feet. I told you, Derek, those children are entirely undisciplined. It was a mistake to even let her think she could come near our flight.”

Derek rolled his eyes and hauled four suitcases toward the priority check-in counter, where an experienced desk agent named Marcus sat behind the terminal monitor. Marcus wore a sharp navy blazer and an expression that suggested he had seen every flavor of human entitlement Logan Airport had to offer.

“Next in line, please,” Marcus said politely.

Derek slammed his palm onto the marble counter, slapping the crumpled confirmation printout down like a winning hand in poker.

“Morning,” Derek barked. “Eight passengers. Baker party. Flights to Orlando. We need our boarding passes printed and eight checked bags tagged. The kiosks out there are completely broken.”

Marcus calmly picked up the paper, adjusted his glasses, and typed the confirmation code into his terminal.

The clatter of Marcus’s keyboard was the only sound for ten seconds. Then his eyebrows raised slightly.

“Sir, this confirmation code BK79X2 corresponds to an itinerary booked under Nora Baker.”

“Yeah, that’s my sister,” Derek snapped impatiently. “She booked the group booking. We’re traveling together. Where are our tickets?”

Marcus tapped his screen, scrolled down, and looked back up at Derek with practiced, professional neutrality.

“I’m sorry, sir. But there are no active tickets under the names Derek, Chloe, Brayden, Madison, Richard, Evelyn, Curtis, or Linda.”

Derek froze. His smirk twitched. “What do you mean there are no active tickets? The paper is right there in your hands! Eleven seats paid in full!”

“Sir, this itinerary was modified on Friday afternoon by the primary account holder, Ms. Nora Baker,” Marcus explained, his voice entirely devoid of panic. “The eight seats you just listed were permanently canceled and removed from the manifest. The seat credits were returned to Ms. Baker’s commercial wallet.”

“She... what?!” Derek’s voice cracked, skyrocketing an octave into the stratosphere.

Chloe gasped, dropping one of her designer bags onto the floor. “What did you just say?!”

“Your seats were canceled, ma’am,” Marcus repeated calmly. “Your names do not appear anywhere on flight 412. You have no reservation with this airline.”

Evelyn rushed forward, her faux-fur coat fluttering behind her like the wings of an enraged bat. “Young man! Do you know who we are?! This is an eleven-person multi-generational family vacation! My son has reservations at a luxury villa in Orlando! Check your computer again! Call your manager!”

“Ma’am, I am the lead supervisor on duty,” Marcus replied, not batting an eyelid. “And screaming at me will not resurrect eight canceled tickets. Those seats were released into general inventory seventy-two hours ago. Flight 412 is currently at 100% capacity. There are no available seats on this aircraft.”

“Where is Nora?!” Derek roared, spinning around and glaring across the crowded terminal lobby. “Where the hell is she?!”

Up on the mezzanine, Emily and Noah looked at me, their eyes wide with disbelief and awe.

“Mom,” Emily whispered, a grin spreading across her face. “Derek looks like he’s about to combust.”

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“Hold your bags, guys,” I said smoothly, standing up and smoothing down my wool coat. “It’s time to board our flight.”

***

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